Shipping Policy:

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Orders are typically processed within 1-2 business days from the date of purchase except on weekends and public holidays.

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Shipping Methods:

We offer next day delivery on orders delivered in Dubai and 2 days delivery for all other emirates.

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Shipping Costs:

Orders over Dhs 250 avail free delivery.

Orders below this amount will be charged a flat shipping fee of Dhs 25.

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Shipping Destinations:

We currently ship only within the UAE.

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Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your order's status.

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Incomplete or Incorrect Addresses:

It is crucial to provide accurate and complete shipping information during checkout.

We cannot be held responsible for delays or additional charges due to incomplete or incorrect addresses.

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Contact Information: If you have any questions or concerns regarding our shipping policy, please contact our customer service team at chews@petnaturalfarm.com, 050-6567100.